We appreciate everyone's patience during this weekend's extended down time. We are now ready to open the servers back up.
There is an important information we must share before you log into the game.
On 4/11 early morning, our User DB and Back up DB encountered a critical error which didn't allow in-game data to be saved. Upon further investigation, we found out that its data and its logs have been corrupted for days before this happened. Unfortunately, as a result, all character related in-game data has been rolled back to 3/28 1:06AM PDT. We will be adding all Item Mall points spent back to the accounts, but due to the volume of data during this lost period, most in-game items/levels achieved cannot be restored. We will be adding bonus rates and bonus items as compensation.
Please visit
here for details on compensation events.
We apologize for the great inconvenience this has caused, we will be trying our best to make sure no such incident occurs again.
If you have any questions or concerns, please contact us by submitting a support ticket.
Thank you.
Kraben
Dragon Saga Producer